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Spanish for Customer Service
Grade: 94.8%
Time online:
Course access ends on: 12/31/2019

Unit 1: First things first

Lesson 2: Learn the pronouns

 

Lesson 4: Key question starters

 

Lesson 5: Short words to build sentences

 

Lesson 6: More sentence builders

 

Unit Review

 

Unit Test

 

Unit 2: Number by number

Lesson 1: Numbers 0 through 10

 

Lesson 2: Numbers 11 through 20

 

Lesson 3: Numbers 10 through 100

 

Lesson 4: Numbers 100 through 1000

 

Lesson 5: Numbers 1000 through 10,000

 

Unit Review

 

Unit Test

 

Unit 3: When? Dates and times

Lesson 1: The days of the week

 

Lesson 2: The months of the year

 

Lesson 3: What day is it today?

 

Lesson 4: What time is it?

 

Lesson 5: Time related words

 

Lesson 6: How is the weather?

 

Unit Review

 

Unit Test

 

Unit 4: Greeting a client

Lesson 2: I can speak a little Spanish

 

Lesson 3: Slow down so I understand you better

 

Lesson 4: Welcome to our business

 

Lesson 5: I will help you

 

Lesson 6: Receiving a call

 

Unit Review

 

Unit Test

 

Unit 5: Gathering customer information

Lesson 1: Personal information

 

Lesson 2: Work information

 

Lesson 4: Identification

 

Lesson 5: Everyday expressions

 

Lesson 6: Fun expressions

 

Unit Review

 

Unit Test

 

Unit 6: Arithmetic and measurements

Lesson 1: Ordinal numbers

 

Lesson 2: Arithmetic terms

 

Lesson 3: Size measurement

 

Lesson 4: Quantity measurement

 

Unit Review

 

Unit Test

 

Unit 8: Hot and cold. Words that are opposites

Lesson 1: Easy or difficult?

 

Lesson 2: Same or different?

 

Lesson 3: Together or alone?

 

Lesson 6: Before or after?

 

Unit Review

 

Unit Test

 

Unit 9: Working with a customer

Lesson 1: Customer service comes first

 

Lesson 2: Taking a payment

 

Lesson 4: Gathering financial information

 

Unit Review

 

Unit Test

 

Unit 10: Serving the customer

Lesson 1: The services we offer

 

Lesson 2: Good customer service

 

Lesson 3: Customer complaints

 

Lesson 4: Correcting a problem

 

Unit Review

 

Unit Test

 

Unit 11: Account payment options

Lesson 2: Account details

 

Lesson 3: Automatic payments

 

Lesson 4: Frequently asked questions

 

Unit Review

 

Unit Test

 

Unit 13: Around the office

Lesson 1: Office equipment

 

Lesson 2: Office supplies

 

Lesson 3: I am looking for a stapler

 

Lesson 4: Office furniture

 

Lesson 5: How long have you worked in this field?

 

Lesson 6: Looking for work

 

Unit Review

 

Unit Test

 

Unit 15: Returns, refunds and warranty

Lesson 2: Manufacturer's warranty

 

Lesson 3: Warranty expired

 

Unit Review

 

Unit Test

 

Final Test

Spanish for Customer Service Final

 
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