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Spanish for Customer Service
Grade: 94.8%
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Unit 1: Customer care essentials

Lesson 1: Alphabet mastery

 

Lesson 2: Pronoun essentials

 

Lesson 4: Question crafting

 

Lesson 5: Conversation starters

 

Lesson 6: Prepositions and possessives

 

Unit Review

 

Unit Test

 

Unit 2: Numerical navigation

Lesson 1: Counting fundamentals

 

Lesson 2: The teen sequence

 

Lesson 3: Tens to a hundred

 

Lesson 4: The hundred series

 

Lesson 5: Thousands to tens of thousands

 

Unit Review

 

Unit Test

 

Unit 3: Scheduling and weather insights

Lesson 1: Days and dates

 

Lesson 2: Months and years

 

Lesson 3: Time frames and periods

 

Lesson 4: Clock times and appointments

 

Lesson 5: Frequency and timing

 

Lesson 6: Weather and seasons

 

Unit Review

 

Unit Test

 

Unit 4: Welcoming customers

Lesson 1: Courteous greetings

 

Lesson 2: Customer engagement

 

Lesson 3: Enhancing communication

 

Lesson 4: Communicative skills

 

Lesson 5: Assistance and courtesy

 

Lesson 6: Handling calls

 

Unit Review

 

Unit Test

 

Unit 5: Customer insight collection

Lesson 1: Navigating personal details

 

Lesson 2: Professional profiles explored

 

Lesson 3: Understanding family dynamics

 

Lesson 4: Identifying with identification

 

Lesson 5: Everyday expressions

 

Lesson 6: Fun expressions

 

Unit Review

 

Unit Test

 

Unit 6: Calculations & measurements

Lesson 1: Ranking orders

 

Lesson 2: Basic math operations

 

Lesson 3: Measuring items

 

Lesson 4: Quantitative assessments

 

Unit Review

 

Unit Test

 

Unit 7: In-store guidance and aesthetics

Lesson 1: Directions and locations

 

Lesson 2: Indoor navigation

 

Lesson 3: Compass points and orientation

 

Lesson 4: Colors and identification

 

Unit Review

 

Unit Test

 

Unit 8: Retail contrasts

Lesson 1: Basic descriptors and contrasts

 

Lesson 2: Comparative attributes and actions

 

Lesson 3: Opposites and conditions

 

Lesson 4: Qualitative expressions

 

Lesson 5: Emotional and state descriptors

 

Lesson 6: Textures, weather, and extremes

 

Unit Review

 

Unit Test

 

Unit 9: Excellence in customer engagement

Lesson 1: Service first principles

 

Lesson 2: Handling payments smoothly

 

Lesson 3: Understanding credit

 

Lesson 4: Financial info for services

 

Unit Review

 

Unit Test

 

Unit 10: Customer care basics

Lesson 1: Offering services

 

Lesson 2: Delivering service

 

Lesson 3: Handling complaints

 

Lesson 4: Problem resolution

 

Unit Review

 

Unit Test

 

Unit 11: Navigating payment and account services

Lesson 1: Payment options for customers

 

Lesson 2: Managing customer account

 

Lesson 3: Efficient bill payment

 

Lesson 4: Customer service inquiries

 

Unit Review

 

Unit Test

 

Unit 12: Professions and careers

Lesson 1: Introduction to professions

 

Lesson 2: Creative and service professions

 

Lesson 3: Public service and essential workers

 

Unit Review

 

Unit Test

 

Unit 14: Digital communication essentials

Lesson 1: Navigating the web

 

Lesson 2: Online interactions

 

Lesson 3: Managing downloads

 

Lesson 4: Security basics

 

Lesson 5: Hardware basics

 

Lesson 6: Mastering email essentials

 

Lesson 7: Advanced email techniques

 

Unit Review

 

Unit Test

 

Unit 15: Consumer rights & responsibilities

Lesson 1: Understanding return policies

 

Lesson 2: Navigating manufacturer warranties

 

Lesson 3: Dealing with expired warranties

 

Unit Review

 

Unit Test

 

Final Test

Spanish for Customer Service Final

 
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