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Frequently Asked Questions

How do these courses differ from other Spanish courses?

Our interactive, audio-visual Spanish courses are brought to you by our exclusive "Lengua Link System". The courses are conducted completely online and are customized to teach job-related Spanish phrases and vocabulary.

While other Spanish courses focus on grammar and language structure, our online courses provide the specific tools you need to understand and communicate with Spanish speakers at your workplace.

For assistance, support, and personal responses to your questions concerning the course, you can email your teacher at any time.

All you need is an internet connection to get started on the lessons, play vocabulary games, practice with flash cards, answer online worksheets, conduct reviews, take quizzes and tests. All course materials are available to you online for the entire 6 months.

What type of Spanish do you teach?

We teach the Spanish that is commonly spoken in Mexico, Central and South America. We do not try to make you fluent - that could take years of education. Instead, we teach just the vocabulary you need to communicate in your workplace.

How long do I have access to the online course?

You will be granted unlimited access to all the lessons, reviews, tests and activities for six months. On average, our students complete the course in four months, spending an average of two hours per week practicing their skills.

Are there any additional books or materials required?

No. There are no additional books or materials required. We provide you with all the materials you need online. You can print out your vocabulary lists to study when you are away from the computer.

Are there any prerequisites?

No. The courses are open to anyone and no previous knowledge of Spanish is required. However, students must be 18 years old to take any of our Public Safety Courses.

How do I register for the course?

To register, click enroll and choose your specific course. Then fill out your personal information and choose your method of payment. Once you have registered and payment has been received you can take lessons immediately.

Do I receive payment verification?

If your payment is by credit card, you will receive a receipt via email and then you can start the lessons immediately. If payment is by check or money order, your account will be activated as soon as we receive your payment. You will receive an email informing you that your account is active.

Can I share my account with others?

No. You are not allowed to share your account with someone else. The course is designed to only keep records for one student. If you share your account your performance information will not be accurate or valid.

What is "my personal dashboard"?

After you log on and click "My Lessons," your personal dashboard is located above the units and lessons. The dashboard displays your time spent interacting in the course, your test scores, your attendance, and other personal information. This area helps to keep you organized and on track.

Do the courses follow a pre-set path?

No. You can jump around to any of the lessons, games or tests. You can focus on the vocabulary that you need in your specific situation. The only exception is the final test. You must complete and pass (70% grade or higher) all the unit tests before you can take the final exam.

Are lessons or tests conducted on a specific schedule?

No. You are free to take lessons and tests as often as you like. Each computer- generated test is different, never repeating the same test twice. You can print out your test results for study away from the computer.

Can I take the lessons anytime of the day?

Absolutely -- our course is available 24/7.

Will I be able to repeat lessons?

Yes. Because this program is 100% computer generated and self-directed, you can repeat any lesson in any order as often as needed.

How do I take lessons?

Enter your log-on ID and password. Once logged in, click on the tab on the menu bar for "My Lessons." You will then see the units listed on the left side. Choose a unit and the lessons will appear on the right side. Select a topic then click on "Take a Lesson" to get started. Learn how.

How do I print out a lesson?

Below each lesson there is a "Print/View vocab." Click this link to print out a lesson to be studied away from the computer.

How do I end a lesson?

When you complete the lesson, your lesson will automatically be closed. Or, click "Close Window" to close the lesson. All of your information will be automatically saved and stored.

What if I have a question about the lesson?

You can email your teacher whenever you have a question.

How is active lesson time monitored?

Your lesson time is recorded automatically through our "Lengua Link System" when you are interacting with the lessons and course. Idle time (time without any lesson interaction) is not included in your total time online.

How do I access the unit tests?

You will find the unit tests on the right hand side below all the lessons. Click "Take the Unit Test" and get started. You can take a unit test prior to taking the lesson to measure your knowledge level and then re-take the test after completing the lesson. We record only your highest grade.

How do I access the final exam?

The final exam is located on the left side under all the units. Once you have completed all the unit tests you are allowed to take the final exam. You are allowed to re-take the final exam. We record only your highest grade.

Can I re-take a test?

Yes. You can retake a test anytime and we will record only your highest score.

How do I obtain my certificate of completion?

To receive you certificate, you must complete all unit tests and the final exam with a score of 70% or better. You can then print out your own certificate. You will find a "Print Certificate" link on your personal dashboard. The certificate will display your grade and total time spent in the course.

Why can't I print my certificate of completion?

Have you completed all the unit tests and final exam? You cannot print your certificate until these are completed.

Can I print out my course information?

Yes. A 'Printer friendly' link is located on the top of your Progress Report and Report Card pages.

I do not want to receive the Word of the Day anymore

To turn off this feature, log into your account, and then click My Info on the top menu bar. A screen will appear which allows you to turn off "Word of the Day."

How do I log out?

Click log out on the top menu bar.

Can I renew my account for the course?

Yes. Many of our students appreciate the opportunity to renew their existing account and continue the same Spanish course.

If I go on vacation or a business trip can I continue the course?

As long as you have access to an Internet connection you are able to continue your lessons and activities from any location in the world. If this is not possible, you can catch up on your lessons at a time more convenient for you.

How do I change my Log-on ID?

You will need to email us or call us at 303-954-4875 to change your log-on ID.

How do I change my password?

Log on and go to "My Lessons," in your personal dashboard you will find "My Password," click the "Change" link and update.

How do I change my email address?

Log on and go to "My Lessons," in your personal dashboard you will find "My Email Address," click the "Change" link and update.

I forgot my password

You need to know your email address to retrieve your password. Click here to retrieve your password. You will receive your password via e-mail.

I forgot my log-on ID

You need to know your email address to retrieve your log-on ID. Click here to retrieve your log-on ID. You will receive your log-on ID via e-mail.

Can I earn college credits for this course?

Yes. At this time we only offer graduate and undergraduate college credits for our "Spanish for Teachers" course. For complete information, Click here.

Can I drop the course?

Yes. You may drop the course within 30 days of registering and you will receive a refund.

I am having trouble accessing the lessons

Close all your browser windows. Log in one more time and try again. If you are still having trouble, please email us. In order for us to help you, we will need you to include as much information as you can. Please include the text of any error message you receive and indicate what you were trying to do when the error message appeared.

I do not have sound when taking a lesson

Make sure your speakers are turned on and plugged in. Also check your volume setting in Windows by clicking: Start > Programs > Accessories > Entertainment > Volume control. Make sure "Mute" or "Mute all" is not selected and then adjust the volume and balance controls to the levels you prefer. If you still do not have sound, your PC may have antivirus or anti-spyware programs that may be blocking some of the content. Try turning off your antivirus or anti-spyware functions and see if this resolves the problem. If this resolves the problem, try setting your antivirus or anti spyware at a level that allows the content of our courses to be accessed by your computer. If you still do not have sound, please email us or call us at 303-954-4875.

The sample lesson continues to show "Loading"

Some types of Internet filtering software, such as "Cyber Sitter," block the voice and data downloads required to play the lesson. If you are using this type of content monitoring software, please disable it to allow the sample lesson to play. If you continue to have problems, please send us an email.

Why do I get a dialog box that says: "Please wait.... The application is closing. This may take up to 30 seconds."

This message is the result of closing a lesson window while the program is loading. The window will not close until the program load is either complete or terminated properly. Click on the "OK" button to try closing the window again. It may take up to 45 seconds to terminate the connection if you are a dial-up user.

What is the Adobe Flash Player?

We use Adobe Flash to deliver lesson content. Adobe Flash is a commonly used web browser plug-in and is generally considered safe. To learn more click the Adobe site. We require Adobe Flash 6.0 or higher. You can download the most current version here.

Notice about Zone Alarm

Zone Alarm Internet security software can prevent some or the entire lesson to be disabled depending of your privacy setting. Please update your Zone Alarm privacy settings to allow our lessons to be played. See www.ZoneAlarm.com for more information.

Notice about internet content filters and pop-up blockers

Some internet content filters, such as "Cyber Sitter," may block the sample lesson. You will need to reset your software filter to allow the sample lesson to play. Please note, all of our lessons are Adobe Flash. Because some pop-up blockers stop Adobe Flash programs, you will need to turn-off your pop-up blocker to enable the lesson to play.

Notice about PCSecurityShield/The Shield Antivirus and Firewall

Depending on its settings, PCSecurityShield Internet security software can prevent the Flash application from running properly. Please update your PCSecurityShield settings to allow our lessons to be played. Click > Start > Programs > The Shield Firewall. Next, the Firewall settings are displayed. Click on POP-UP SHIELD and remove the check mark from the "Filter Flashes" setting. See here for an image of the Firewall settings for The Shield Firewall.

What browsers do you support?

We are compatible with the major browsers in use today. We have tested our site with the latest versions of Firefox, Internet Explorer, Netscape, Safari, and Opera.

What are the technical requirements for this website?

Click here for our site requirements.

I need technical support

If you have technical problems with this website, you can email tech support or call us at 303-954-4875.

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