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Spanish for Customer Service
Grade: 94.8%
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Course access ends on: 12/31/2030
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Unit 1: First things first

Lesson 2: Learn the pronouns

 

Lesson 4: Key question starters

 

Lesson 5: Building blocks of conversation

 

Lesson 6: Navigating prepositions and possessives

 

Unit Review

 

Unit Test

 

Unit 2: Number by number

Lesson 1: Numbers 0 through 10

 

Lesson 2: Numbers 11 through 20

 

Lesson 3: Numbers 10 through 100

 

Lesson 4: Numbers 100 through 1000

 

Lesson 5: Numbers 1000 through 10,000

 

Unit Review

 

Unit Test

 

Unit 3: When? Dates and times

Lesson 1: Days and dates

 

Lesson 2: Months and years

 

Lesson 3: Time frames and periods

 

Lesson 4: Clock times and appointments

 

Lesson 5: Frequency and timing

 

Lesson 6: Weather and seasons

 

Unit Review

 

Unit Test

 

Unit 4: Greeting a client

Lesson 1: Basic greetings and courtesies

 

Lesson 2: Essential Spanish for customer interaction

 

Lesson 3: Enhancing clarity in communication

 

Lesson 4: Basic communication skills

 

Lesson 5: Providing assistance

 

Lesson 6: Telephone etiquette

 

Unit Review

 

Unit Test

 

Unit 5: Gathering customer information

Lesson 1: Navigating personal details

 

Lesson 2: Professional profiles explored

 

Lesson 3: Understanding family dynamics

 

Lesson 4: Identifying with identification

 

Lesson 5: Everyday expressions

 

Lesson 6: Fun expressions

 

Unit Review

 

Unit Test

 

Unit 6: Arithmetic and measurements

Lesson 1: Ordinal numbers

 

Lesson 2: Arithmetic terms

 

Lesson 3: Size measurement

 

Lesson 4: Quantity measurement

 

Unit Review

 

Unit Test

 

Unit 7: Directions and colors

Lesson 1: Directions and locations

 

Lesson 2: Navigating Inside spaces

 

Lesson 3: Compass points and orientation

 

Lesson 4: Colors and identification

 

Unit Review

 

Unit Test

 

Unit 8: Hot and cold. Words that are opposites

Lesson 1: Basic descriptors and contrasts

 

Lesson 2: Comparative attributes and actions

 

Lesson 3: Opposites and conditions

 

Lesson 4: Qualitative expressions

 

Lesson 5: Emotional and state descriptors

 

Lesson 6: Textures, weather, and extremes

 

Unit Review

 

Unit Test

 

Unit 9: Working with a customer

Lesson 1: Customer service comes first

 

Lesson 2: Taking a payment

 

Lesson 4: Gathering financial information

 

Unit Review

 

Unit Test

 

Unit 10: Serving the customer

Lesson 1: The services we offer

 

Lesson 2: Good customer service

 

Lesson 3: Customer complaints

 

Lesson 4: Correcting a problem

 

Unit Review

 

Unit Test

 

Unit 11: Account payment options

Lesson 1: Payment methods and platforms

 

Lesson 2: Account details and billing

 

Lesson 3: Bill payment options and support

 

Lesson 4: Service inquiries and procedures

 

Lesson 5: Key questions for safe deposit box use

 

Lesson 6: Safe deposit box terms and protocols

 

Unit Review

 

Unit Test

 

Unit 13: Around the office

Lesson 1: Office equipment

 

Lesson 2: Office supplies

 

Lesson 3: I am looking for a stapler

 

Lesson 4: Office furniture

 

Lesson 5: How long have you worked in this field?

 

Lesson 6: Looking for work

 

Unit Review

 

Unit Test

 

Unit 15: Returns, refunds and warranty

Lesson 2: Manufacturer's warranty

 

Lesson 3: Warranty expired

 

Unit Review

 

Unit Test

 

Final Test

Spanish for Customer Service Final

 

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