Hello Guest User
Spanish for Customer Service
Grade: 94.8%
Time online:
Course access ends on: 12/31/2030
Only $129.00 / 6 months unlimited access
Start today, buy now
Click here for student progress info and more

Unit 1: Customer care essentials

Lesson 1: Alphabet mastery


Lesson 2: Pronoun essentials


Lesson 4: Question crafting


Lesson 5: Conversation starters


Lesson 6: Prepositions and possessives


Unit Review


Unit Test


Unit 2: Numerical navigation

Lesson 1: Counting fundamentals


Lesson 2: The teen sequence


Lesson 3: Tens to a hundred


Lesson 4: The hundred series


Lesson 5: Thousands to tens of thousands


Unit Review


Unit Test


Unit 3: Scheduling and weather insights

Lesson 1: Days and dates


Lesson 2: Months and years


Lesson 3: Time frames and periods


Lesson 4: Clock times and appointments


Lesson 5: Frequency and timing


Lesson 6: Weather and seasons


Unit Review


Unit Test


Unit 4: Welcoming customers

Lesson 1: Courteous greetings


Lesson 2: Customer engagement


Lesson 3: Enhancing communication


Lesson 4: Communicative skills


Lesson 5: Assistance and courtesy


Lesson 6: Handling calls


Unit Review


Unit Test


Unit 5: Customer insight collection

Lesson 1: Navigating personal details


Lesson 2: Professional profiles explored


Lesson 3: Understanding family dynamics


Lesson 4: Identifying with identification


Lesson 5: Everyday expressions


Lesson 6: Fun expressions


Unit Review


Unit Test


Unit 6: Calculations & measurements

Lesson 1: Ranking orders


Lesson 2: Basic math operations


Lesson 3: Measuring items


Lesson 4: Quantitative assessments


Unit Review


Unit Test


Unit 7: In-store guidance and aesthetics

Lesson 1: Directions and locations


Lesson 2: Indoor navigation


Lesson 3: Compass points and orientation


Lesson 4: Colors and identification


Unit Review


Unit Test


Unit 8: Retail contrasts

Lesson 1: Basic descriptors and contrasts


Lesson 2: Comparative attributes and actions


Lesson 3: Opposites and conditions


Lesson 4: Qualitative expressions


Lesson 5: Emotional and state descriptors


Lesson 6: Textures, weather, and extremes


Unit Review


Unit Test


Unit 9: Excellence in customer engagement

Lesson 1: Service first principles


Lesson 2: Handling payments smoothly


Lesson 3: Understanding credit


Lesson 4: Financial info for services


Unit Review


Unit Test


Unit 10: Customer care basics

Lesson 1: Offering services


Lesson 2: Delivering service


Lesson 3: Handling complaints


Lesson 4: Problem resolution


Unit Review


Unit Test


Unit 11: Navigating payment and account services

Lesson 1: Payment options for customers


Lesson 2: Managing customer account


Lesson 3: Efficient bill payment


Lesson 4: Customer service inquiries


Unit Review


Unit Test


Unit 12: Professions and careers

Lesson 1: Introduction to professions


Lesson 2: Creative and service professions


Lesson 3: Public service and essential workers


Unit Review


Unit Test


Unit 14: Digital communication essentials

Lesson 1: Navigating the web


Lesson 2: Online interactions


Lesson 3: Managing downloads


Lesson 4: Security basics


Lesson 5: Hardware basics


Lesson 6: Mastering email essentials


Lesson 7: Advanced email techniques


Unit Review


Unit Test


Unit 15: Consumer rights & responsibilities

Lesson 1: Understanding return policies


Lesson 2: Navigating manufacturer warranties


Lesson 3: Dealing with expired warranties


Unit Review


Unit Test


Final Test

Spanish for Customer Service Final


Buy with Confidence
We offer a 14-day money back guarantee

If you need help, please contact us.