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Spanish for Customer Service

Spanish for Customer Service

Gain a Competitive Edge in Customer Service: Top Reasons Why Learning Spanish is a Game-Changer

In today's global marketplace, the ability to communicate effectively in multiple languages is an essential skill for any customer service professional. Among the most valuable languages to know, Spanish ranks at the top due to its widespread usage in both the United States and across Latin America.

Having a strong command of Spanish can enable you to effectively serve a wide range of customers, build rapport, and provide high-quality assistance. With over 40 million Spanish speakers in the United States alone, being bilingual in Spanish can give you a competitive edge in the job market and help you stand out to potential employers.

Capture Spanish-Speaking Customers: Grow your Business

Furthermore, learning Spanish can also demonstrate your commitment to providing exceptional customer service and your willingness to go the extra mile to meet the needs of your clients. It can show that you are open-minded, culturally aware, and respectful of diversity, which can help you build stronger relationships with customers and colleagues alike.

In short, mastering Spanish can be a game-changer for your career in customer service, opening up new opportunities for growth and success. So why wait? Start learning Spanish today and take your customer service skills to the next level!

To receive your certificate, complete the following: Spend 15 hours online (the program automatically tracks your time) and complete the online course assessments with 70% or higher. (you may re-take a test anytime)

Student certificate

What is Included in the Training?

  • Receive a certificate of completion upon completion
  • Accessible 24/7, making Spanish learning fit into a busy working schedule and in the comfort of your home
  • Support hub 24/7 available - ask your licensed instructor any questions over your professional course material and training. Real teacher contact!
  • Unlimited access of course material
  • Great Success rates, Check out our student testimonials page!
  • Custom alerts to track your progress through the Spanish course. (weekly, daily word of the day)
  • Affordable course to develop your career and Spanish skills
  • No software to download. Use a standard internet browser on desktop or mobile

Annual License – Empower Staff Members with Spanish Skills

This Spanish course is also available as an Annual Subscription License. We are dedicated to reaching as many working professionals as possible to provide functional interactive Spanish training while sharpening professional development. Therefore, we have created a simple, attractive structure to make this Spanish course accessible to the workplace and enterprise.

Purchase an Annual License Today

Table of Contents: Spanish for Customer Service

Unit 1: First things first

Lesson 1: A-B-C
Lesson 2: Learn the pronouns
Lesson 3: The articles
Lesson 4: Key question starters
Lesson 5: Building blocks of conversation
Lesson 6: Navigating prepositions and possessives

Unit 2: Number by number

Lesson 1: Numbers 0 through 10
Lesson 2: Numbers 11 through 20
Lesson 3: Numbers 10 through 100
Lesson 4: Numbers 100 through 1000
Lesson 5: Numbers 1000 through 10,000

Unit 3: When? Dates and times

Lesson 1: Days and dates
Lesson 2: Months and years
Lesson 3: Time frames and periods
Lesson 4: Clock times and appointments
Lesson 5: Frequency and timing
Lesson 6: Weather and seasons

Unit 4: Greeting a client

Lesson 1: Basic greetings and courtesies
Lesson 2: Essential Spanish for customer interaction
Lesson 3: Enhancing clarity in communication
Lesson 4: Basic communication skills
Lesson 5: Providing assistance
Lesson 6: Telephone etiquette

Unit 5: Gathering customer information

Lesson 1: Navigating personal details
Lesson 2: Professional profiles explored
Lesson 3: Understanding family dynamics
Lesson 4: Identifying with identification
Lesson 5: Everyday expressions
Lesson 6: Fun expressions

Unit 6: Arithmetic and measurements

Lesson 1: Ordinal numbers
Lesson 2: Arithmetic terms
Lesson 3: Size measurement
Lesson 4: Quantity measurement

Unit 7: Directions and colors

Lesson 1: Directions and locations
Lesson 2: Navigating Inside spaces
Lesson 3: Compass points and orientation
Lesson 4: Colors and identification

Unit 8: Hot and cold. Words that are opposites

Lesson 1: Basic descriptors and contrasts
Lesson 2: Comparative attributes and actions
Lesson 3: Opposites and conditions
Lesson 4: Qualitative expressions
Lesson 5: Emotional and state descriptors
Lesson 6: Textures, weather, and extremes

Unit 9: Working with a customer

Lesson 1: Customer service comes first
Lesson 2: Taking a payment
Lesson 3: Credit check
Lesson 4: Gathering financial information

Unit 10: Serving the customer

Lesson 1: The services we offer
Lesson 2: Good customer service
Lesson 3: Customer complaints
Lesson 4: Correcting a problem

Unit 11: Account payment options

Lesson 1: Payment methods and platforms
Lesson 2: Account details and billing
Lesson 3: Bill payment options and support
Lesson 4: Service inquiries and procedures
Lesson 5: Key questions for safe deposit box use
Lesson 6: Safe deposit box terms and protocols

Unit 12: Professions and careers

Lesson 1: Professions I
Lesson 2: Professions II
Lesson 3: Professions III

Unit 13: Around the office

Lesson 1: Office equipment
Lesson 2: Office supplies
Lesson 3: I am looking for a stapler
Lesson 4: Office furniture
Lesson 5: How long have you worked in this field?
Lesson 6: Looking for work

Unit 14: Computer lingo

Lesson 1: The internet
Lesson 2: Surfing the net
Lesson 3: Surf and download
Lesson 4: Enter your password
Lesson 5: Computer parts
Lesson 6: Email language
Lesson 7: Email jargon

Unit 15: Returns, refunds and warranty

Lesson 1: Return policy
Lesson 2: Manufacturer's warranty
Lesson 3: Warranty expired

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